The Crisis and Emergency Risk Communication (CERC) program offers both in-person and online training. The CERC training program focuses on the principles and application of crisis and emergency risk communication when responding to a public health emergency. Public information officers, public health responders, leaders, and others who may communicate in local, state, and national responses have used CERC principles. The training program draws from lessons learned during public health emergencies and incorporates practices from the fields of risk and crisis communication.
**Inquiries for in-person training can be sent to CERCrequest@cdc.gov**
This fast-paced, interactive course gives participants essential knowledge and tools to navigate the harsh realities of communicating with the public, media, partners, and stakeholders during public health emergencies. The course consists of self-contained modules based on the CERC Manual. Planners can select the modules that best meet the needs of their distinct groups (e.g., public health professionals, medical and health professionals, first responders, community and civic leaders, volunteer organizations).
- Introduction to CERC
- Psychology of a Crisis
- Messages and Audiences
- Crisis Communication Plans
- The Spokesperson
- Working with the Media
- Stakeholder and Partner Communication
- CERC, Social Media, & Mobile Media Devices
- Terrorism and Bioterrorism Communication Challenges
The CERC basic online training is designed to increase knowledge and develop competencies in crisis and emergency risk communication practices and strategies. Content is derived from lessons learned during public health emergencies and research in the fields of public health and emergency risk communication.
Link to online CERC Training module is located on the objectives and continuing education credits page below.
CERC Pandemic Influenza Training
This course will provide vital communication concepts and tools to assist in preparing for and responding to a severe influenza pandemic in the United States. This course expands upon the basic CERC Training.
During a pandemic, communicating to concerned members of the community is crucial. The right messages delivered at the right time by the right spokespersons could help save lives. This course will teach the best approaches and provide tools for quality communication before, during, and after a pandemic.
Link to online CERC Pandemic Influenza Training module is located on the objectives page below.
- Page last reviewed: June 25, 2014
- Page last updated: June 25, 2014
- Content source:
- Division of Emergency Operations (DEO), Office of Public Health Preparedness and Response (OPHPR)
- Maintained By: