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Resources

Various CERC materials (i.e., Pan Flu Manual, CERC Z-card, Wallet card, Quick Guides, Pan flu Story book and CD, and Leaders material).

CDC developed these materials to ensure partners and stakeholders are prepared for, and can respond to and recover from, the threat of bioterrorism, emergent diseases, and other hazards. You can use these resources for educational purposes and trainings. You can also use them as references during an emergency response.

These resources are free and downloadable, with a limited amount available to order. To order materials in stock, please submit the Order Request Form

CERC Basic Materials

CERC 2014 Edition (Manual)

Crisis and Emergency Risk Communication – 2014 Edition
The BASIC CERC course book is an introductory course on risk communication, crisis communication, and issues management. It is intended for anyone who works in emergency response at the local, state, or federal level. The course contains 13 chapters and includes illustrations, templates, tables, worksheets, and checklists.

CERC Wallet Card

CERC Wallet Card
Wallet Card can be downloaded or ordered individually. The card contains bulleted information on five key CERC principles; Build Trust and Credibility, Top Tips, As a Spokesperson, Prepare to answer These Questions; and Stay on Message. The card also has a whole punch area so it can be easily attached to an ID card and be readily accessible in an emergency response.

CERC Z-card

CERC Basic Z-Card
The Z-card is a folded, double-sided printed 8 1/2" x 14" page reduced to the size of a wallet card containing charts and illustrations from the Basic CERC manual. The quick reference sheet from the basic CERC principles is illustrated and easy to read.

Basic CERC Quick Guide - English (5x7 booklet)

Basic CERC Quick Guide - English (5x7 booklet)
The Quick Guide is an abbreviated version of the Basic CERC book highlighting the major points contained in five modules. Booklets are available in both English and Spanish.

Basic CERC Quick Guide - Spanish (5x7 booklet)

Basic CERC Quick Guide - Spanish (5x7 booklet)
The Quick Guide is an abbreviated version of the Basic CERC book highlighting the major points contained in five modules. Booklets are available in both English and Spanish.

CERC Materials for Leaders*

By Leaders for Leaders

Leader Materials—By Leaders for Leaders
The LEADERS FOR LEADERS CERC course book gives leaders the tools they need to successfully communicate with the public, media, partners, and stakeholders during emergency public health events.

CERC Leaders Z-Card

CERC Leaders Z-Card
The Z-card is a folded, double-sided printed 8 1/2" x 14" page reduced to the size of a wallet card containing charts and illustrations from the By Leaders for Leaders manual. The quick reference sheet from the Leaders manual is illustrated and easy to read.

* ”Leaders” refers to those in decision-making positions during an emergency response.

CERC Pandemic Influenza Materials

CERC Pandemic Influenza Manual

CERC Pandemic Influenza Manual
The CERC PANDEMIC INFLUENZA course book provides vital communication tools and concepts for preparing and responding to a pandemic influenza event in the United States. This course includes eight modules specifically addressing risk communication before, during and after a pandemic influenza event. See also Pandemic Influenza Online Course for more information, including overview and objectives.

CERC Pandemic Z-Card

CERC Pandemic Z-Card
The Z-card is a folded, double-sided printed 8 1/2" x 14" page reduced to the size of a wallet card containing charts and illustrations from the CERC Pandemic Influenza Manual. The quick reference sheet from the Pandemic manual is illustrated and easy to read.

Pandemic Influenza Quick Guide (5x7 booklet)

Pandemic Influenza Quick Guide (5x7 booklet)
The Pandemic Influenza Quick Guide is an abbreviated version of the CERC Pandemic Influence Manual highlighting the major point contained in three modules.

Pandemic Influenza Storybook

Pandemic Influenza Storybook (also available on CD)
These first-person and family accounts provide an intimate, personal view of the 1918 pandemic that goes beyond the staggering statistics associated with the event and, thus, can help planners re-energize their efforts and fight preparedness fatigue and apathy. The stories related in the Pandemic Influenza Storybook will move you, some will make you laugh, but all serve as reminders of the primary reason why preparedness is so important ― saving human lives.

CERC Templates and Tools

These templates and tools are provided to help you communicate before, during, and after an emergency.

More

Ready: Prepare. Plan. Stay Informed.Social Media at CDC Emergency

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